FAQ & Knowledge Base

Shipping and Returns

Free UK Delivery

Shipping is available to the following countries outside of the UK:


Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland

Price: £3

Rest of World:

Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Hong Kong SAR, India, Indonesia, Israel, Japan, Malaysia, Mexico, New Zealand, Peru, Philippines, Qatar, Singapore, South Africa, Thailand, Turkey, United States

Price: £5

United Kingdom: Next Day delivery available, Standard delivery takes 3-5 business days

Europe: 3-5 business days

Rest of World: 5-10 business days

Total charges outside of the United Kingdom do not include VAT or import duty. These charges apply in some countries and vary. If duty charges apply, you may receive an email from our courier with instructions on how to pay these charges before the item can be delivered. In some countries, these charges will need to be paid once the item arrives, before clearing customs

Change of mind returns within the United Kingdom only: For change of mind returns you have 30 days from the day you made the order. For manufacturer defects you can return a bottle to us anytime. Please contact us before returning a product

Manufacturer defects are covered such as a faulty vacuum seal, lid that is not leakproof etc. Normal wear and tear from everyday use is not covered

Orders and Payment Options

Discount codes can be entered at the payment stage in the final part of the checkout process

We offer the following payment options:
- Credit/Debit Card- Visa, Mastercard, American Express, Maestro
- Shop Pay
-Apple Pay

Please check your spam/junk inbox. If you have paid via PayPal the confirmation email will be sent to your nominated PayPal email address. If you still cannot find the email please contact us. Our customer service team will get back to you ASAP

Unfortunately we can not edit or cancel orders once placed, we can however provide a refund under a change of mind purchase once the product has arrived

Please check with a neighbour or a safe place for your order or a missed delivery slip. If after 7 business days your order has not arrived please contact us

Yes, you can contact us about purchasing Just Bottles for wholesale. Please see the Co-brand page for more details

About Just Bottle products

Yes. We've made sure to use materials that are recyclable. You can recycle the mailing box, gifting tube, cotton bag and bottle

The bottles keep drinks hot for up to 12hrs. This is based on filling the bottle with boiling water and keeping the lid shut. For everyday use we recommend filling the bottle with boiling water, then emptying it out, followed by filling it with your hot drink. This heats the inside layer of the bottle for best results

The bottles keep drinks cold for up to 24hrs based on the temperature of the liquid and how many times the lid is opened. Make sure to fill the bottle with cold liquid first, as putting the bottle in the fridge will not work because of the vacuum insulation

Just Bottles are made with two layers of stainless steel and a powder coat top layer. This means that the outside of the bottle will not get hot or cold, and there will be no condensation. Please be careful when theres very hot liquid inside- the outside will not feel hot!

Yes. Our products are BPA free

Usage and care

We recommend giving your bottle a deeper clean every now and then. To do this, fill your bottle 1/4 with vinegar (vinegar removes mineral build ups plus it's safe and natural) and the rest of the way with hot water. Leave to soak overnight, then thoroughly rinse and leave to air dry

To protect the premium powder coat finish the bottles are not suitable for the dishwasher, we recommend hand washing with warm soapy water as an alternative

Although putting the bottle in the fridge will not damage the bottle, we do not recommend putting the bottle in the fridge- it will not cool down your drink. This is because the bottles are vacuum insulated using 2 thermal layers of stainless steel

No. The freezer temperature has been reported to damage the vacuum seal. For the best results, we recommend putting pre cooled water from the fridge in the bottle and let the insulation keep it cold all day

Just Bottles are made from high grade stainless steel so please do not use the bottle in the microwave!

Yes, you can use other liquids such milk in the bottle because the inside is made from high grade stainless steel there will be no flavour transfer. When any other liquid apart from water have been used we recommend cleaning the bottle with warm soapy water afterwards

Yes! Because the bottles are vacuum sealed they will keep your drinks fizzy. Please be careful when opening the lid with a fizzy drink inside as pressure can build up

We recommend storing Just Bottles with the lid off after cleaning to stop any dampness building up on the inside

Just Bottles fit in most cup holders. The size of the base of the bottle is 7cm across

Provided that the bottle is empty you are allowed to take it as carry on luggage. This is our understanding but some overseas airports may have different rules so it's a good idea to check with them at the airport incase it needs to go in your check-in bag