FREE UK Delivery | FREE Bottle Bag
Help Centre (FAQ's)
How can I pay?
We offer the following payment options:
- Credit/Debit Card- Visa, Mastercard, American Express, Maestro
- Shop Pay
I haven't received my confirmation email, what should I do?
Please check your spam/junk inbox. If you have paid via PayPal the confirmation email will be sent to your nominated PayPal email address. If you still cannot find the email please contact us. Our customer service team will get back to you ASAP
Can I cancel or edit an order once placed?
Unfortunately we can not edit or cancel orders once placed, we can however provide a refund
What should I do if my Just bottle hasn't arrived?
Please check with a neighbour or a safe place for your order or a missed delivery slip. If after 7 business days your order has not arrived please contact us
Can I buy Just bottles for wholesale?
Yes, you can contact us about purchasing Just bottles for wholesale. Please see the wholesale page
Where can I enter a discount code?
On a desktop the discount code box will show at checkout on the right hand side. If you are using a tablet or phone please click "Add Discount Code" at the top of the screen on the checkout page to display the discount code box
Do you ship outside of the United Kingdom?
We currently ship within the United Kingdom only. We plan to expand shipping to other countries as soon as we can. Please subscribe to our newsletter at the bottom of the page and we will let you know as soon as we start shipping to your country
How long will my order take to arrive?
Your order will take 1-2 working days to arrive from the time your receive the shipping confirmation email (usually within 24 hours of placing the order). All delivery is tracked
What are the dimensions of Justbottles?
The bottles hold 500ml (17oz) of liquid. Its height is 23.5cm and the diameter is 7cm
Are Justbottles leak proof?
Yes, every Just Bottle is leak proof. It is designed with an airtight lid to keep drinks hot or cold for longer
How are Justbottles packaged?
The bottle will arrive in a plain cardboard mailing box to protect the gifting tube and bottle during transit. The gifting tube is a cylinder shape and will contain the cotton bag and bottle
Can I recycle a Justbottle?
Yes. We've made sure to use materials that are recyclable. You can recycle the mailing box, gifting tube, cotton bag and bottle
How long do Justbottles keep drinks hot?
The bottles keep drinks hot for up to 12hrs. This is based on filling the bottle with boiling water and keeping the lid shut. For everyday use we recommend filling the bottle with boiling water, then emptying it out, followed by filling it with your hot drink. This heats the inside layer of the bottle for best results
How long do Justbottles keep drinks cold?
The bottles keep drinks cold for up to 24hrs based on the temperature of the liquid and how many times the lid is opened. Make sure to fill the bottle with cold liquid first, as putting the bottle in the fridge will not work because of the vacuum insulation
Do Justbottles get hot or cold on the outside?
The bottles are made with two layers of stainless steel and a powder coat top layer. This means that the outside of the bottle will not get hot or cold, and there will be no condensation. Please be careful when theres very hot liquid inside- the outside will not feel hot!
Are Justbottles BPA free?
Yes. Our products are BPA free
Where are you based and where are Justbottles manufactured?
Just Bottle Ltd is a UK based business. Our products are designed and developed in the UK. Currently Justbottles are manufactured in Zhejiang, China. Justbottle has thoroughly researched opportunities to manufacture domestically, but unfortunately due to the cost of materials and production domestically, we would not be able to offer a competitive price point to our customers. As a result, we wouldn’t be able to achieve our mission of providing a lightweight, practical solution to the single-use plastic problem.
Justbottle performs material quality lab testing through third-party, accredited laboratories to meet food grade requirements and assure our own high standards have been met. After production, each bottle is individually inspected as a part of our rigorous quality control process.We are committed to ensuring healthy, safe, and ethical conditions with our business partners in Zhejiang. Justbottle only uses suppliers that ensure fair labor and ethical business practices for employees. All Justbottle products are produced using environmentally friendly materials
What's the best way to clean my Justbottle?
We recommend giving your bottle a deeper clean every now and then. To do this, fill your bottle 1/4 with vinegar (vinegar removes mineral build ups plus it's safe and natural) and the rest of the way with hot water. Leave to soak overnight, then thoroughly rinse and leave to air dry
Can I put Justbottles in the dishwasher?
To protect the premium powder coat finish the bottles are not suitable for the dishwasher, we recommend hand washing with warm soapy water as an alternative
Can I put Justbottles in the fridge?
Although putting the bottle in the fridge will not damage the bottle, we do not recommend putting the bottle in the fridge- it will not cool down your drink. This is because the bottles are vacuum insulated using 2 thermal layers of stainless steel
Can I put Justbottles in the freezer?
No. The freezer temperature has been reported to damage the vacuum seal. For the best results, we recommend putting pre cooled water from the fridge in the bottle and let the insulation keep it cold all day
Are Just bottles microwave safe?
The bottle is made from stainless steel so please do not use the bottle in the microwave!
Can other drinks go in a Justbottle?
Yes, you can use other liquids such milk in the bottle. When any other liquid apart from water have been used we recommend cleaning the bottle with warm soapy water afterwards
Will Justbottles keep my fizzy drink fizzy?
Yes! Because the bottles are vacuum sealed they will keep your drinks fizzy. Please be careful when opening the lid with a fizzy drink inside as pressure can build up
How should I store Justbottles?
We recommend storing Justbottles with the lid off after cleaning to stop any dampness building up on the inside
Do Justbottles fit in cup holders?
Justbottles fit in most cup holders. The size of the base is 7cm across
Can I take Justbottles in hand luggage on an aircraft?
Provided that the bottle is empty you are allowed to take it as carry on luggage. This is our understanding but some overseas airports may have different rules so it's a good idea to check with them at the airport incase it needs to go in your check-in bag